Still can't get access to premium TP!

Customer Service & Help
1

I’ve had a basic TP account for a while and just started a fascat program on it. Tried to get access to premium TP by purchasing an upgrade to premium with the fascat2019 code but it won’t take it; says it’s “expired”. What can I do? I’d really like to try premium so I can move the workouts around the calendar and see the advanced metrics. ???

2

You probably did but the code has an uppercase ‘F’ for Fascat2019

But also if you have already used a code it makes this one invalid.

1 Like
3

Thanks for the reply Jake; I tried it with the uppercase F and still didn’t work. I haven’t used one in the past, as far as I’m aware. I’ll try contacting TP customer service about it.

4

Hey again Jake… I emailed TP customer service and told them the Fascat2019 code isn’t working… this was their reply (below). Soooo… ???

Hi Suzanne,

Thanks for reaching out. I looked into this and can see that this code is no longer valid. I would reach out to FasCat directly and ask them if they have another coupon to provide you as the one provided in the email is no longer working.

I hope this helps. Please let me know if you have any other questions.

Kind Regards,

Margie McParland
Customer Success Representative

5

Thanks for forwarding, we will look into it.

6

I have the promo down as:
20FASCat19

7

Thanks Chad! I tried that code, and it only offered me 20% off a subscription, not a free trial month. Hmmmm…

8

Hello! the free month code is Fascat2019, I just used today.

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9

Thank you Jairo! :slight_smile: I just tried it again one more time and it worked like magic!!! :fireworks:

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10

I just bought a training plan and I can’t seem to get the trainingpeaks premium code to work. I’ve had an account for a while and when I choose to upgrade and put in the “Fastcat2019” code I get the message: “The coupon code that you entered is invalid for the product being purchased”. I choosed monthly subsciption. What am I doing wrong?

Answer: I wrote Fastcat instead of Fascat…

11

So if i bought two plans, and my premium TP has just expired; i’m only allowed to use the code once- and then my only option is to use the 20% off coupon?

12

Correct. Codes only work once a year no matter how many plans you purchase.

13

This post is old but the most relevant. If we are a coached athlete, how to we apply the discount to our TP account? My annual is about up this month.

Thank you!

14

try:

21FasCat

or

FasCat20off

1 Like
15

Also if you are a Chase or Catch level athlete, let your coach know to upgrade your TrainingPeaks to Premium