Hello! A fellow customer here. I fear there is something getting “lost in translation”.
Short answer: To me it seems that you have received what the $39 coaching subsciption contains.
Coaching companies have different levels of coahing services. For $39, you usually get access to forums where you can ask questions, but no personal questions for a coach to answer.
FasCat is one of the only companies I’ve managed to find, that provides personalized service each month.
Please note, that personal access doesn’t mean phone calls or emails. It means that you can leave questions on Training Peaks and they these questions will be answered by your coach once a month. Again: much more, that you would usually get for the price.
If you are looking for coaching services that include phone calls with coaches and more frequent answers, they usually cost hunders of dollars each month. I think that FasCat does offer this level of coaching, it will cost much much more than $39 each month.
As for your questions, I do see data analysis in the response you received. The coach has analyzed how your training load (CTL) has progressed so far. He also has analysed your cadence and has given advices on how to change training. He has also pointed out how your training has effected your heart rate. At the end, he has also provided you options on how to handle the training load from now on.
As for the data itself, the coach can only do analysis based on the data that is available in Training Peaks. The coach has mentioned that the program you are using, might not be fully compatible with Training Peaks as some of the data is missing. With broken/missing data, it makes it harder to do deeper analysis.
Would there be another program you could use to bring data of from your rides to Training Peaks if the current one doesn’t play nice with Training Peaks?
You mention “a call”. As far as I know, the basic $39 coaching package does not have one-to-one calls with the coach. The 1:1 communication happens on Training Peaks and only once a month (again much more that other companies provide for the price).
I have a feeling that the missunderstanding comes from this sentence: “But if you are wanting more details then please check out our coaching packages.”
I think the sentence is missing the word “other” and should be “But if you are wanting more details then please check out our other coaching packages.”
The $39 coaching supscription is one of the coaching packages available for purchase. It’s the most basic one, but with more money, you can upgrade to a more “delux” version of coaching if you feel the need for it.
Hope this helps more than confuses!