Purchased wrong plan

Hi, last week I accidentally purchased the beginner version of the new 16 week SS plan but meant to buy the intermediate. Emailed the help@ but no response. Any way this can be swapped? Thanks.

I gotcha!!

Check your email!

1 Like

Also, just to follow up @jamesbongard - can you check your email and ensure that it was sent to help@fascatcoaching.com? I searched our email history and do not have any emails from you regarding purchasing the wrong plan. I want to ensure we are not missing any customer service emails on accident!

Hi Lacey, double checked and it looks like it went to the correct email…

So strange, when I search for that email subject there is nothing in our system. I will look into this. Thanks for sharing the screenshot!

1 Like